When A TV Breaks Down

If a television or fridge or other electrical appliance packs up just one day after an initial one-year guarantee, customers are told they have to pay for the repair.
But the truth is that retailers may be liable for up to six years.
The sale of goods act offers protection against faulty goods even when the manufacturer’s guarantee has run out.
The act says goods must last a reasonable time, and that can be anything up to six years from the date of purchase.
‘Which’ magazine asked manufacturers how long they believe different types of appliance should last, and they all said their goods should last five years or more.
Retailers want to sell extended warranties.
Manufacturers know this and they don’t want to rock the boat.
The Department of Trade and Industry says the EU directive requires a two-year guarantee to be given, but UK law in practice provides better protection by allowing consumers to pursue claims for up to six years (five in Scotland).

If your appliance packs up and you don’t think it has lasted a reasonable time, take it back to the retailer where you made the purchase and demand that they either repair it, replace it, or refund your money.
The law is on your side.